Rules

GENERAL INFORMATION

1. The online store www.uchmurki.pl is owned by the company:

Chmurka Marzena Kołaczek
ul. Marmurowa 6/10
55-080 Smolec

2.The online store www.uchmurki.pl conducts mail-order sale of yarns and knitting accessories.

3. The colours on the photographs might differ from reality, depending on the screen settings.

4. The store reserves the right to make changes to the site and rules at any time. By purchasing in the store the customer agrees to the most recent conditions

ORDERS, PRICES AND SHIPPING

5. Orders are placed through the store’s web page by putting the chosen products in the cart and confirming the purchase.

6. The prices visible by the products do not contain the shipping cost. The shipping cost is covered by the client.

7. The effective price of the product is the price visible during checkout.

8. The order is considered as paid when the payment is processed by the store’s bank account.

9. The paid order is shipped up to 2 working days after receiving of the payment. The order should be paid in 7 days since the order was confirmed. After that period, the order will be cancelled.

10. The shipping price in Poland is:

Polish Post, parcel – 15,00 zł

Polish Post, registered letter, when shipping gift cards or accessories – 9,00 zł

InPost, parcel locker – 12,00 zł

11. Abroad shipping

The orders are shipped with Polish Post. The price depends on the country and the weight of the package. The customer can check the final price before confirming checkout.

12. The order can be retrieved in the store’s location after the payment by bank transfer of PayPal is made. The products will be handed after the payment is registered at the bank account or after presenting a proof of payment.

13. The store reserves the right to make changes to the product prices, conducting, modifying and cancelling sales.

COMPLAINTS AND RETURNS

13. If the product reaches the client in bad condition, it will be, if possible, replaced by store with the same, flawless product. If the product is no longer in stock, the store will provide a refund or offer the available wares as a replacement.

14. If the order is realised inappropriately, the shipping cost of the returned products is covered by the store.

15. The customer has a right to return the purchased product without providing reason in 10 days since receiving it. To initiate the return process, the customer must provide a written return statement to the store in 10 days since receiving the order. The returned products must not have been used and be originally packed. Refund will be made in 14 days to the bank account provided by the customer after receiving the returned products by the store. Shipping costs are covered by the customer.

PERSONAL INFORMATION

16. Customer’s personal data is used by the store only to proceed the order. It is not made available or sold to third-parties. By placing the order, the customer allows his/her personal data provided in the order to be processed and stored by the store, in accordance with the Personal Data Protection Act dated 29/08/1997 (Dz. U. 2002r. Nr 102 item 926, with later changes).

CONTACT INFORMATION:

Chmurka Marzena Kołaczek
ul. Marmurowa 6/10
55-080 Smolec
e-mail: uchmurki@gmail.com
tel: 668511513